Please do not ship your return products before you receive a Return Merchandise Authorization (RMA) number. You will also be issued a FREE pre-paid postage mailing label. The Pre-Paid mailing label is for your convenience. If you do not use it, it will delay processing of your return or replacement.
Please read our return policy carefully before submitting the Return Merchandise Authorization Form.
Returned cartridges must meet the following conditions:
- All returned cartridges must be at least 70% filled.
- All OEM cartridges must be returned unopened, in the original packaging. Opened packages will be returned for credit only.
- All non-defective products must be returned in packaging in an “as new” condition.
Please allow 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within 7 days. Refunds will be issued in the manner they were received.